Archive for the ‘Data Security’ Category

Put Customer Data Security FIRST to Avoid Breaches Like Marriott’s

Whatever the cause of the breach, the fact that it flew under the radar for so long tells me that securing customer accounts was not the number one priority for Marriott’s board and CEO. Now they’re also facing down a security mess caused by their own negligence. So what must companies do to avoid data breaches like Marriott’s?

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Improving Customer Experience in the Banking & Finance Industry

Remember when you couldn’t go to the bank on Sunday or after 5:00? Conventions like these that used to go unquestioned in the banking industry have been completely disrupted in recent years, thanks to digital transformation. A customer identity and access management (CIAM) solution can help banking and finance companies take full advantage of their digital platforms to improve customer experience and drive loyalty.

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Improving Customer Experience in the Public Sector

When people think of online customer experience, they might not consider it as being important in the public sector. But with so many daily services now available online, companies and organizations in the public sector are constantly looking for ways to provide customers with the best experience possible. LoginRadius is currently helping a number of companies in the public sector improve their customer experience in different ways.

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Are You Treating Your Customers Like Criminals?

Gartner Prediction: By 2022, digital businesses with great customer experience during identity corroboration will earn 20% more revenue than comparable businesses with poor customer experience. When people ask me what problems customer identity and access management solves, my reply is that first and foremost it improves the customer’s digital experience. If you want to convert your casual website visitors into engaged clients, the first hurdle is usually the registration and login process.

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Improving Customer Experience in the Media & Publication Industry

The media and publishing industry is rapidly evolving in today’s digital transformation. Print companies are shifting to the online world and competing with digital sources for bigger audiences every day. In this fiercely competitive environment, and with consumer choice higher than ever, engaging customer experience is a must for driving loyalty and subscription rates. A customer identity and access management (CIAM) solution helps companies in the media and publication industry understand their customers better and offer them an experience that is both unique and engaging.

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Digital Transformation: Safeguarding the Customer Experience

In today’s digitally connected world, superior customer experience is one of the biggest drivers for company success. At the heart of that experience is personalization, which harnesses the power of digital transformation in order to create curated experiences that can drive consumer engagement and differentiation in the market. A recent survey by Accenture Interactive found that 48% of consumers have left a company’s website in favour of another simply because it lacked personalization, and that trend is increasing annually.

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Top 3 Things for an Effective Company Privacy Structure

There is a growing emphasis on privacy concerns and regulations as more customer interactions move online. As a result, the way that companies handle and protect consumer data privacy has become less of a constraint and more of a competitive differentiator.

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