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How new age CIAM is revolutionizing consumer experience

How New-Age CIAM is Revolutionizing Consumer Experience Consumer Identity and Access Management (CIAM) is on the fast-track to going mainstream. What has put CIAM on the forefront is the proficiency to excel in the three most crucial aspects: profiling consumer data, managing consumer identity, and controlling consumer access to applications.

The evolution of CIAM has been smooth and seamless. What started as an exception has turned out to be inevitable. The introduction of a wide assortment of lateral software packages designed to simplify each core aspect, including multi-factor authentication (MFA), single sign-on, and self-service account management, has proved to be the much-needed shot-in-arm for the new age CIAM.

With the incorporation of advanced technologies, CIAM has become more versatile, fluid, and secure. Considering that consumers expect nothing less than the best experience while interacting with brands and a trusted shield to keep privacy violations and fraud at bay, CIAM's ability to address these aspects with precision has been the headlining feature of the evolution.

CIAM as a Seamless Business Enabler

Aside from playing a vital role in enhancing consumers' experience as they interact with brands, CIAM is also a seamless business enabler. The best CIAM platforms deliver seamless registration, secure consumer identity management, as well as control consumer access to applications, systems, and services.

Being a solution that simplifies the entire consumer experience - CIAM is now seen as a business enabler. It allows consumers to connect across devices and touchpoints in a way that suits them best.

What Does the Modern CIAM Architecture Looks Like

The modern CIAM architecture is built around four key aspects -

  • Enhanced safeguard against hacking: With multiple layers of protection, new-age CIAM offers the much-needed shield against hacking. Hence, consumers can access the personal data securely without the fear of privacy breaches or malicious attacks.
  • Providing intuitive user experience: By striking a balance between advanced technologies and ease-of-use, modern CIAM architecture emphasizes boosting intuitive experience. Thus, even not-so-tech-savvy consumers can feel at home while interacting with the applications.
  • Much-improved emphasis on the single consumer-view: Another pivotal aspect of the modern CIAM is the repertoire of providing detailed insight into a single consumer view. Hence, discovering what clicks for consumers becomes straightforward.
  • Being in sync with the latest privacy changes: In the backdrop of rampant privacy breaches and illegal mining of personal data, privacy has become a focal point. Be it the end-to-end encryption of personal information or the ability to disable tracking or completely restrict access to every sensitive feature, applications have been forced to adhere to strict privacy regulations that hardly assumed much significance a few years ago. Modern CIAM architecture is designed to comply with the latest privacy changes to ward off concerns and win consumers' trust.

Not that the old CIAM architecture didn't put much stress on these afore-mentioned, modern CIAM has doubled down on these core points as they have a significant role in improving the overall user-experience.

However, in the end, what matters is whether or not consumers are satisfied with their service. This is where the intuitive experience (which allows instant and hassle-free access to the user data) comes into the reckoning.

Another equally pivotal component that needs more emphasis is the shield put into place to defend the private data. By checking off these essential boxes, the new-age CIAM aims to bolster the user-experience.

Benefits of Using New-Age CIAM

There are four major benefits of the new-age CIAM -

Omni-channel consumer experience

An omnichannel consumer experience refers to seamless interaction across multiple channels. Consumer expectations fall into categories like speed, flexibility, reliability, and transparency.

For example, it is omnichannel when marketing, sales, consumer support, and even in-store experiences are synced up so users can seamlessly switch channels and make the purchase.

Single consumer view

A single consumer view (also known as SCV) is where all consumers' data is stored securely and presented as an easy-to-read record.

That may include the basic information about a consumer, the past and present purchasing data, all interactions with customer service, as well as their social media behavior under a single admin panel. It assists brands to have an in-depth insight into their consumers.

Strengthened security

In an age where sensational hacking and malicious attacks have become the order of the day, enhanced safeguard against the ever-looming threats is indispensable.

By adding multiple layers of shields, new-age CIAM brings into effect strengthened security. Thus, the entire cluster of data remains protected from the prying eyes or, for that matter falling prey to data trackers.


New-age CIAM takes advantage of multi-factor authentication to guard against unauthorized access. Each layer is designed with the utmost security in mind to prevent hackers from breaking into the account.

While MFA keeps a tab on the security checks, adaptive authentication aims at simplifying the process. Driven by advanced artificial intelligence and machine learning, the new-age CIAM adapts over time for a more personalized experience.

Privacy and regulatory compliance

Gone were the times where privacy could hardly get a fixed checkbox. Unlike ever before, privacy warrants must-have attention.

Therefore, companies have to be upfront with how they deal with users' privacy and come clean on the measures they take to prevent sensitive data from being misused.

With the new age CIAM put into practice, organizations can easily remain in line with the privacy and regulatory compliance and adopt the essential changes from time to time.

Whether it's adhering to international data protection laws like the GDPR and the CCPA 2.0, the modern CIAM enables enterprises to embrace the needed changes with the heightened fluidity.

An Introduction to The LoginRadius Modern CIAM Solution


LoginRadius' modern CIAM solution is designed to be more flexible, intuitive. It addresses every subtle component that can improve consumers' experience while also providing an unmatched safeguard for the private data.

What puts LoginRadius ahead of the curve are the three most fundamental aspects:

  • Frictionless security: Strengthened security doesn't have to come at the cost of convenience. LoginRadius' modern CIAM solution like MFA, passwordless login, phone login, social login etc. ensures there is no friction while authenticating.
  • Privacy management: Proficient privacy management is the key to winning the trust of consumers. Our new-age CIAM solution considers every subtle privacy concern related to international regulations like the GDPR and the CCPA.
  • Seamless integration: Another feature that sets LoginRadius' new-age CIAM apart from the rest is the seamless integration with the modern tools that are geared to offer smooth and secure access.


CIAM ensures brands have a better understanding of consumers. Hence, they can quickly figure out what clicks for their consumers and what they must do to get rid of.

Add to that the top-of-the-line shield against the prying eyes and the new-age CIAM seems to be a must for modern enterprises.


Rakesh Soni

Written by Rakesh Soni

Entrepreneur by Work. Artist by ❤️. Engineer by Trade. Human Being. Feminist. Proud Indian. CEO/Co-founder at LoginRadius, securing 1B+ IDs worldwide.

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