Archive for the ‘Productivity Tips’ Category

Customer Spotlight – Hydro Ottawa

Hydro Ottawa, the largest local electricity distribution company in eastern Ontario, is also a pioneer in the Canadian utility industry. It is the first utility company in Canada to offer a voice assistant skill through both Amazon Alexa and Google Home. By focusing on their customers’ needs, Hydro Ottawa has fully disrupted the Canadian utility industry for the better.

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Top 3 Things for an Effective Company Privacy Structure

There is a growing emphasis on privacy concerns and regulations as more customer interactions move online. As a result, the way that companies handle and protect consumer data privacy has become less of a constraint and more of a competitive differentiator.

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Top 10 Retail Banking Technologies

As more retail banks are realizing the benefits of investing in new technologies, CIO’s are continuing to focus on both digital transformations and operational optimization. The emerging technologies that are receiving a lot of attention in the industry include the solutions that allows for a self-serve model, which reduces costs and provides a better customer experience.

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4 Things to Consider When Starting a Digital Transformation

Everywhere you look, companies are announcing plans to undergo digital business transformations. The problem they are facing, however, is deciding where to start. A recent study by Gartner found that 66% of leaders have plans for a digital transformation, but only 11% are actually able to achieve it at scale. And the reason for these poor results? A whopping 57% of organizations are struggling to find a starting point for their transformation.

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4 Barriers to Building a Digital Business and How to Overcome Them

More and more companies are beginning their journeys towards digital transformation. Even industries that have always been solely focused on growing and expanding their existing business models are joining the movement. But this transformation doesn’t come without obstacles.

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