Archive for the ‘Online Identity’ Category

Improving Customer Experience in the Media & Publication Industry

The media and publishing industry is rapidly evolving in today’s digital transformation. Print companies are shifting to the online world and competing with digital sources for bigger audiences every day. In this fiercely competitive environment, and with consumer choice higher than ever, engaging customer experience is a must for driving loyalty and subscription rates. A customer identity and access management (CIAM) solution helps companies in the media and publication industry understand their customers better and offer them an experience that is both unique and engaging.

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Improving Customer Experience in the Travel & Hospitality Industry

Let’s face it, planning a trip is no picnic. From booking the reservations to the final check-out, there are roadblocks at every step of the way. The travel industry has entered a new era of growth and transformation, with more than 57% of reservations being made online according to Rezdy. Yet for an industry that relies so heavily on customer service, travel and hospitality companies can still do a lot to improve the customer experience.

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Digital Transformation: Safeguarding the Customer Experience

In today’s digitally connected world, superior customer experience is one of the biggest drivers for company success. At the heart of that experience is personalization, which harnesses the power of digital transformation in order to create curated experiences that can drive consumer engagement and differentiation in the market. A recent survey by Accenture Interactive found that 48% of consumers have left a company’s website in favour of another simply because it lacked personalization, and that trend is increasing annually.

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Top 3 Things for an Effective Company Privacy Structure

There is a growing emphasis on privacy concerns and regulations as more customer interactions move online. As a result, the way that companies handle and protect consumer data privacy has become less of a constraint and more of a competitive differentiator.

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23 Months of System Availability

LoginRadius is proud to announce that our CIAM platform has maintained 100% availability for the last 20 months, living up to our industry leading guarantee of 99.999% uptime on a monthly basis. System availability and peak load handling capabilities are the two most important elements to ensure an uninterrupted customer experience.

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4 Things to Consider When Starting a Digital Transformation

Everywhere you look, companies are announcing plans to undergo digital business transformations. The problem they are facing, however, is deciding where to start. A recent study by Gartner found that 66% of leaders have plans for a digital transformation, but only 11% are actually able to achieve it at scale. And the reason for these poor results? A whopping 57% of organizations are struggling to find a starting point for their transformation.

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4 Barriers to Building a Digital Business and How to Overcome Them

More and more companies are beginning their journeys towards digital transformation. Even industries that have always been solely focused on growing and expanding their existing business models are joining the movement. But this transformation doesn’t come without obstacles.

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