Archive for the ‘Online Identity’ Category

The Customer Identity Infrastructure that Cruise Line Passengers Don’t See

I’m looking forward to my first ocean cruise … someday. Living in Vancouver, I can see the enormous ships docked at Canada Place or heading out to sea across English Bay. I’ve always been more of an adventure traveler, making my own itinerary, researching out-of-the-way spots. The logistics were part of the fun. But now that I’m a mom, I fantasize about spending a week in one place without having to make any arrangements, ask for directions, or even take out my credit card. (If indie rock star Jonathan Coulton and his 1,848 closest friends are there playing tabletop games, so much the better.)

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Why Your Enterprise Needs a Digital Business Transformation Strategy

Enterprise CIOs and VPs of technology face growing demands to scale their digital platforms. Gartner estimates that 2020 is the sink-or-swim year for mid- and large-sized enterprises—organizations with more than $250 million in annual revenue—to modernize their digital infrastructure. Scaling digital platforms can be a daunting task. It involves large-scale efforts to accommodate growing demands in online customer experience, data personalization, and a centralized identity infrastructure for your users.

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Improving Customer Experience in the Banking & Finance Industry

Remember when you couldn’t go to the bank on Sunday or after 5:00? Conventions like these that used to go unquestioned in the banking industry have been completely disrupted in recent years, thanks to digital transformation. A customer identity and access management (CIAM) solution can help banking and finance companies take full advantage of their digital platforms to improve customer experience and drive loyalty.

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Improving Customer Experience in the Retail & E-commerce Industry

Customer experience in the e-commerce industry has made serious strides in the last few years. Companies are doing everything they can to make sure that each customer’s experience is seamless and memorable. With a customer identity and access management (CIAM) solution, companies are able to learn more about their customers, which helps turn casual visitors into long-term shoppers.

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Improving Customer Experience in the Public Sector

When people think of online customer experience, they might not consider it as being important in the public sector. But with so many daily services now available online, companies and organizations in the public sector are constantly looking for ways to provide customers with the best experience possible. LoginRadius is currently helping a number of companies in the public sector improve their customer experience in different ways.

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Are You Treating Your Customers Like Criminals?

Gartner Prediction: By 2022, digital businesses with great customer experience during identity corroboration will earn 20% more revenue than comparable businesses with poor customer experience. When people ask me what problems customer identity and access management solves, my reply is that first and foremost it improves the customer’s digital experience. If you want to convert your casual website visitors into engaged clients, the first hurdle is usually the registration and login process.

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