Archive for the ‘LoginRadius’ Category

Customer Identity Preference Trends Q2 2016

It’s that time of the quarter again when we get to some number crunching and put out our data for the world to analyze, think and act. It’s that time when you can think whether social login is still working and how many consumers actually use social login against traditional email registration. It’s that time when you evaluate customer identity preferences to understand what’s best for you.

Read more

Customer Identity Preference Trends Q1 2016

In an expansive article for Harvard Business Review, McKinsey and Company analysts have described Customer Experience as “cumulative experiences across multiple touch points and in multiple channels over time.” But if somebody asks for a mathematical definition of something as psychological as Customer Experience, one could blurt out: “Customer Experience is the integral from the beginning to the end of the customer-business relationship of the integral of individual user experiences across all touch points.” Why someone would ask for a mathematical definition is a discussion for another day.

Read more

Customer Identity Management: Build or Buy?

We all have preconceived notions, some of them our own, most of them inherited from elsewhere, many of them right, a few of them wrong.One such notion is that management of customer identity and related data within an organisation is the quintessential way to keep it safe and secure.

Read more